REWARDS FAQ'S
Updated August 6, 2025

Getting Started

How do I join Saladworks Rewards?

Download the Saladworks Rewards app from the Apple App Store or Google Play. Follow the prompts to sign up. Only one member per device. If you're part of the Fresh Fan Club, sign up with the same email to transfer points.

Will I need a smartphone in order to be part of the Saladworks Rewards program?

No. You can participate via the Saladworks website. However, the app is required to receive the Free Entrée at signup.

When can I download the app?

The app is available now on the Apple App Store and Google Play Store.

Will Saladworks Rewards be available at all Saladworks locations?

The program is available at all participating Saladworks locations.

Earning & Understanding Rewards

How does the Saladworks Rewards program work? How do I earn points?

Members earn 1 point for every $1 spent in participating restaurants. Additional points can be earned by signing in via Facebook or referring others. All new members start at Entry level. Earn 101 or 401 points in a 12-month period to reach Gold or Platinum status, respectively. You keep your status for the rest of the current program year and the next. To maintain it, earn the qualifying points again by your program anniversary. Earning power increases with each level. Every 100 points earns a reward. Benefits grow by level and include free birthday treats and customized offers. Points are based on subtotal before taxes, fees, and tips.

How will I benefit from Saladworks Rewards?

Saladworks Rewards benefits include:

  • $1 = 1 point
  • Rewards every 100 points
  • Surprise and local offers
  • Free birthday treat at Gold and Platinum
  • Earn via receipt or register within 30 days
  • Increased earning power the more you visit
  • Points through spending, Facebook sign-in, and referrals

Do I earn rewards when I purchase online?

Yes. You earn 1 point for every $1 spent online or in the Saladworks Rewards app. Be sure you are logged in with your Rewards account.

Will I earn points for delivery orders I place through 3rd parties?

No, loyalty points and rewards are only available through Saladworks website and loyalty app.

Do I get credit for change?

Points are rounded to the nearest dollar. A $9.65 purchase earns 10 points.

What is the referral program and when do I receive points?

All members have a referral code in the app under “Referral Bonus.” Share your code and receive 100 bonus points after your friend makes their first loyalty visit with the app. No referral limit.

Can I still use my phone number at a store if I don’t have a smartphone or forgot my phone?

Yes, phone numbers can be used to earn points. You need a smartphone to redeem rewards and your phone number needs to be added to your account profile.

I forgot my phone during my visit. Can I still receive points?

Yes. Ask for a receipt during your purchase. The receipt will have a barcode that can be scanned into the app under “Rewards.”

I place my orders online, how will I receive credit for my purchase?

You will receive exclusive promotions, healthy tips and information on what's happening at Saladworks. But, you can opt out at any time.

Redeeming Rewards

Can I use my banked rewards when I purchase online?

Yes. At checkout, you’ll have the option to pay using Credit Card, Rewards, or Gift Card. You can even apply any redeemables in your account.

Is there a limit on rewards that I can redeem in a single purchase?

The maximum banked rewards you can redeem in one purchase is $25. Any remaining balance stays in your account. The Free Entrée offer at signup is eligible up to $20.

How do I know when I have received a reward and how do I redeem it?

You’ll receive an email and, if using the app, a push notification when a reward is earned. Click ‘redeem’ in the app or website. After redeeming, the app reward expires in 2 hours; website codes expire in 24 hours.

What if my bill is less than the banked reward dollars I am redeeming? Do I get the money back?

Yes. Unredeemed rewards will go back into your account.
Example: Check is for $9.50 and you redeem $10 in banked reward dollars. You will receive $0.50 back into your banked reward balance.

Expiration & Program Tiers

Will my points expire?

Points do not expire as long as you make at least 1 purchase every 6 months and meet tier requirements annually.
If inactive for 6 months, points expire. You keep your tier status and rewards for 1 year after expiration. After that year, tier status resets, but banked rewards remain.

Will my banked rewards expire?

No. Banked rewards (dollars) will not expire.

How will I know what level I am in and when I move up?

Your level and progress appear on the home screen of the app and website.

Account & Privacy

Will I receive e-mails from Saladworks after entering my e-mail address to sign up?

You will receive promotions, health tips, and updates. You can opt out at any time.

Will my name be put on a mailing list for other organizations?

No, Saladworks does not sell or share your personal information.

Troubleshooting & Support

I forgot my Username / Password.

If you cannot access your account, hit the “Forgot Password” link below the login fields in the app. You will receive an email to the email address you used to sign up with Saladworks Rewards.